Got questions about Bold Threads? We’ve got answers. As your go-to destination for premium streetwear, we’re here to make your shopping experience as bold and seamless as our designs. Find everything you need to know about our products, shipping, returns, and more below.

PRODUCTS & COLLECTIONS

What types of products does Bold Threads offer?
We specialize in premium streetwear that reflects the vibrant energy of New York City. Our collections include:
  • HEADWEAR: Fitted Caps, Low Crown Caps, Snapback Caps
  • EXCLUSIVE COLLECTIONS: Gold Blooded (our premium line)
  • ACCESSORIES: Wallets, Wrist Bands, Keychains, License Plate Frames, Pins/Buttons, Stickers, Writing Tools
  • APPAREL: Men’s, Women’s, and Kids’ collections
  • VALUE OPTIONS: Bundle Packs and Last Call items
What makes your Gold Blooded collection special?
Our Gold Blooded collection represents the pinnacle of our streetwear philosophy – limited edition pieces crafted with premium materials and bold designs that embody the rebellious spirit of NYC street culture.
Do you offer products for children?
Yes! Our KIDS collection features streetwear styles scaled for the next generation of trendsetters, maintaining the same quality and bold aesthetic as our adult lines.

ORDERING & PAYMENT

What payment methods do you accept?
We accept all major payment methods to make your shopping experience smooth:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Do you charge customs and duties for international orders?
No surprises, just style. We hate hidden fees as much as we hate boring fashion. Our pricing includes all customs and duties for international orders. What you see at checkout is exactly what you pay – no unexpected charges when your package arrives.
How can I save on shipping?
Take advantage of our Free Shipping option on orders over $50. This is perfect when you’re stocking up on our Bundle Packs or building your complete streetwear ensemble.

SHIPPING & DELIVERY

How long does order processing take?
All orders are processed within 1-2 business days (excluding weekends and holidays) from our NYC headquarters at 3361 Forest Avenue.
What are my shipping options?
We offer two reliable shipping methods:
  • STANDARD SHIPPING: $12.95 | 10-15 days via DHL/FedEx (Fast & Trackable)
  • FREE SHIPPING: Free on orders over $50 | 15-25 days via EMS (Smart & Economical)
Delivery estimates begin after dispatch from our warehouse.
Do you ship worldwide?
Yes! We’re committed to bringing our rebellious fashion philosophy to trendsetters worldwide. However, some remote areas in Asia and other regions may not be serviceable.
Will I receive tracking information?
Yes, we provide tracking information for all orders so you can follow your Bold Threads journey from our NYC base to your doorstep.

RETURNS & EXCHANGES

What is your return policy?
If your items don’t help you express your unique style, we offer returns within 15 days of delivery. While we’re confident our premium quality and bold designs will exceed your expectations, we understand that sometimes even the most confident fashion choices need reconsideration.
How do I initiate a return?
Contact our team at [email protected] with your order details and reason for return. Our team will guide you through the process.

CONTACT & SUPPORT

How can I contact Bold Threads customer service?
For any delivery questions or concerns, contact our team at [email protected]. We’re here to ensure your Bold Threads experience is as exceptional as our streetwear.
Where is Bold Threads based?
We’re born from the vibrant streets of New York City, with our headquarters located at 3361 Forest Avenue, New York, US 10013.

Stay Gold, Stay Bold.
– The Bold Threads Team