URBAN STYLE DESERVES URBAN SATISFACTION

At Bold Threads, we craft our premium streetwear with the same precision we apply to our customer service. Just like our collections reflect the rebellious spirit of New York City, our returns policy reflects our commitment to your complete satisfaction. If your gear doesn’t match your bold style vision, we’ve got you covered.

RETURN & EXCHANGE POLICY

RETURN WINDOW: 15 days from delivery date
CONDITION: Items must be unworn, unwashed, with original tags attached
PACKAGING: Original packaging must be included
PROOF OF PURCHASE: Original receipt or order confirmation required

HOW TO INITIATE A RETURN OR EXCHANGE

  1. CONTACT OUR TEAM
    Email us at [email protected] with your return/exchange request within 15 days of receiving your order.
  2. FILL OUT THE RETURN FORM
    Use the template below to ensure we have all necessary information.
  3. PACK YOUR ITEMS
    Include the original packaging, tags, and a copy of your receipt or order confirmation.
  4. SHIP TO OUR NYC HQ
    Send your return package to:
    Bold Threads Returns
    3361 Forest Avenue
    New York, NY 10013
    USA
  5. TRACK YOUR RETURN
    Keep your shipping tracking number for reference.

RETURN/EXCHANGE REQUEST TEMPLATE

SUBJECT: Return/Exchange Request – Order #[Your Order Number] EMAIL CONTENT: Full Name: Order Number: Order Date: Contact Email: Phone Number: Return or Exchange: [Circle one] If Exchange: – Desired Size: – Desired Product: Items to Return/Exchange: – Product Name: – Size: – Color: – Quantity: – Reason for Return/Exchange: Additional Comments:

REFUND TIMELINE & METHOD

PROCESSING TIME: 3-5 business days after we receive your return
REFUND METHOD: Original payment method (Visa, MasterCard, JCB, PayPal)
SHIPPING COSTS: Original shipping fees are non-refundable
EXCHANGES: Processed within 2-3 business days of receiving your return

NON-RETURNABLE ITEMS

To maintain the premium quality and hygiene standards of our streetwear collections, the following items cannot be returned or exchanged:

  • LAST CALL ITEMS – These are final sale clearance products
  • BUNDLE PACKS – Special promotional bundles sold as complete sets
  • ET CETERA COLLECTION – Assorted miscellaneous items as marked
  • WRIST BANDS & ACCESSORIES – For hygiene reasons
  • STICKERS & PINS/BUTTONS – Low-value promotional items
  • KEYCHAINS & WRITING TOOLS – Personal use items
  • Any item without original tags or showing signs of wear

INTERNATIONAL RETURNS

As a global streetwear brand serving trendsetters worldwide (excluding some remote areas in Asia and other regions), we accept international returns. Customers are responsible for return shipping costs and any customs fees. Refunds will be processed in USD.

NEED HELP WITH YOUR RETURN?

Email: [email protected]
Address: 3361 Forest Avenue, New York, US 10013
Response Time: 1-2 business days

Stay Gold, Stay Bold.
– The Bold Threads Team