URBAN STYLE DESERVES URBAN SATISFACTION
At Bold Threads, we craft our premium streetwear with the same precision we apply to our shipping and returns process. Just like our collections reflect the rebellious spirit of New York City, our policies reflect our commitment to your complete satisfaction.
SHIPPING INFORMATION
ORDER PROCESSING TIME
All orders are processed within 1-2 business days after payment confirmation.
SHIPPING METHODS
STANDARD SHIPPING: $12.95
• Carrier: DHL or FedEx
• Delivery Time: 10-15 business days after shipping
FREE SHIPPING: Available for orders over $50
• Carrier: EMS
• Delivery Time: 15-25 business days after shipping
INTERNATIONAL SHIPPING
We ship worldwide (excluding some remote areas in Asia and other regions). All international customers are responsible for any customs fees, taxes, or import duties that may apply in their country.
RETURNS & EXCHANGES
RETURN POLICY OVERVIEW
RETURN WINDOW: 15 days from delivery date
CONDITION: Items must be unworn, unwashed, with original tags attached
PACKAGING: Original packaging must be included
PROOF OF PURCHASE: Original receipt or order confirmation required
HOW TO INITIATE A RETURN OR EXCHANGE
STEP 1: CONTACT OUR TEAM
Email us at [email protected] with your return/exchange request within 15 days of receiving your order.
STEP 2: FILL OUT THE RETURN FORM
Use the template below to ensure we have all necessary information.
STEP 3: PACK YOUR ITEMS
Include the original packaging, tags, and a copy of your receipt or order confirmation.
STEP 4: SHIP TO OUR NYC HQ
Send your return package to:
Bold Threads Returns
3361 Forest Avenue
New York, NY 10013 USA
STEP 5: TRACK YOUR RETURN
Keep your shipping tracking number for reference.
RETURN/EXCHANGE REQUEST TEMPLATE
SUBJECT: Return/Exchange Request – Order #[Your Order Number]
EMAIL CONTENT:
Full Name: [Your Full Name]
Order Number: [Your Order Number]
Order Date: [Order Date]
Contact Email: [Your Email]
Phone Number: [Your Phone]
Return or Exchange: [Circle one]
If Exchange: – Desired Size: [Size] – Desired Product: [Product]
Items to Return/Exchange: – Product Name: [Name] – Size: [Size] – Color: [Color] – Quantity: [Qty]
Reason for Return/Exchange: [Reason]
Additional Comments: [Any additional information]
REFUND TIMELINE & METHOD
PROCESSING TIME: 3-5 business days after we receive your return
REFUND METHOD: Original payment method (Visa, MasterCard, JCB, PayPal)
SHIPPING COSTS: Original shipping fees are non-refundable
EXCHANGES: Processed within 2-3 business days of receiving your return
NON-RETURNABLE ITEMS
To maintain the premium quality and hygiene standards of our streetwear collections, the following items cannot be returned or exchanged:
• LAST CALL ITEMS – Final sale clearance products
• BUNDLE PACKS – Special promotional bundles sold as complete sets
• ET CETERA COLLECTION – Assorted miscellaneous items as marked
• WRIST BANDS & ACCESSORIES – For hygiene reasons
• STICKERS & PINS/BUTTONS – Low-value promotional items
• KEYCHAINS & WRITING TOOLS – Personal use items
Additionally, any item without original tags or showing signs of wear cannot be returned.
INTERNATIONAL RETURNS
As a global streetwear brand serving trendsetters worldwide (excluding some remote areas in Asia and other regions), we accept international returns. Customers are responsible for return shipping costs and any customs fees. Refunds will be processed in USD.
NEED HELP WITH YOUR RETURN?
Email: [email protected]
Address: 3361 Forest Avenue, New York, US 10013
Response Time: 1-2 business days
Stay Gold, Stay Bold.
– The Bold Threads Team